Student Support

Wellbeing and mental health

Here at Kaplan Livingwe’re committed to doing everything we can to support you while you’re living with us 

While moving away to study at university can be fun and exciting, it can also be challenging. If you’re finding things difficult, we’re here to help you. All of our staff at Kaplan Living are Mental Health First Aid or Mental Health Awareness trained, so you’ll always have someone to turn to. We also offer Kaplan Living Special Support for under 18s, as well as a Student Assistance Programme offering a 24/7 confidential counselling service.

Student Assistance Programme

The Student Assistance Programme from provider Health Assured offers a range of free support services which you can access either by phone or through the My Healthy Advantage app. All calls to the 24/7 helpline are free and confidential anwill be answered by an experienced counsellor or therapist who can help you work through your problem. As well as the 24/7 helpline, the programme offers:

  • A translation service in over 200 languages
  • A medical information helpline (Monday to Friday 9am–5pm)
  • A legal information helpline (9am–9pm)
  • A debt and financial information helpline (9am–9pm)
  • Physiotherapy referrals
  • A family advice line covering topics such as childcare and elderly relative care

From stress, anxiety and physical health issues to immigration queries and relationship worries, the Student Assistance Programme can help with any issue or concern you may be struggling with.

Call the 24/7 helpline for free: 0800 028 3766 

Download the My Healthy Advantage app: 

You’ll need to enter a code to register for the app. We’ll provide you with this as part of your welcome materials.  

You can also access many other useful resources via the Health and Wellbeing Portal.


Back to home page